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Automation & DevSecOps
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Configuring post-installation
Enabling a Full Use BMC ProactiveNet environment
Configuring IBRSD integration

Configuring IBRSD integration

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Use the following procedure to configure Integration for BMC Remedy Service Desk (IBRSD).

Before you begin

See Configuring-BMC-Atrium-CMDB-integration.

To configure Integration for BMC Remedy Service Desk (IBRSD)

Ensure that Remedy Service Desk is installed.
Ensure that the AR Module of IBRSD is installed.
Run the BMC Atrium CMDB integration tool.
In the following files, edit the value of the ARSServerName parameter to be the name of the AR System server that IBRSD must communicate with:
- $IBRSD_HOME/conf/IBRSD.conf
- $IBRSD_HOME/conf/IBRSD.dir

See Integration for BMC Remedy Service Desk User Guide for details.

Related topics

Enabling-a-Full-Use-BMC-ProactiveNet-environment

Last modified by Sara Kamen on 2011/09/19 09:38

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