Applying AR User Fixed licenses

When BMC AR System Server & IT Service Mgt. Suite - primary and BMC AR System Server - Cloud Database primary have finished their installation, manually apply at least fifteen AR User Fixed licenses to the Cloud Database primary host (so that it matches the number of licenses on the BMC AR System Server & IT Service Mgt. Suite - primary host).

You must apply these licenses to properly configure the DSO Mappings.

For more information, see:

• Licensing AR System
• Adding licenses

To verify that the DSO mappings are successfully configured using BMC Remedy User, perform the following steps:

1. In BMC Remedy User, create a new user on the BMC AR System Server & IT Service Mgt. Suite - primary server.
    Go to System > Application > Users/Groups/Roles > Users.
2. In BMC Remedy User, log in to the BMC AR System Server - Cloud Database primary server.
3. Open the User form and verify that the user information has been transferred from one server to the next.

To verify that the DSO mappings are successfully configured using the BMC Remedy Mid Tier client, perform the following steps:

1. Log on to the Cloud Portal using Cloud Admin Credentials.
2. Go to Applications > AR System Administration > Enterpriser Host >AR system Administration Console > System >General > Add or Remove license.
3. From AR Licensing Server, generate an AR license and update key for the license type AR Server.
4. Go to Applications > AR System Administration > Cloud AR Host >AR system Administration Console > System >General > Add or Remove license.
5. From AR Licensing Server, generate the AR license and update key for the license type AR Server.