Applying entitlement rules to global requestable offerings

By default, Service Request Management does not apply entitlement rules to global requestable offerings. However you can change the default setting in the Entitlement section of the the Application Administration Console.

Before you begin

To change this setting, you must be a member of one of the following permission groups:

• SRM Administrator
• AR System > Administrator

To apply entitlement rules to global requestable offerings

1. Log on to the Application Administration Console.
2. Click the Custom Configuration tab.
3. Navigate to Service Request Management > Entitlement > Entitlement Management.
4. Click Open.
    Entitlement Management is displayed.
5. Next to Apply Entitlement Rules to Global SRDs, click Yes.
6. Click Close and exit the Application Administration Console.

Related topics

Creating-a-requestable-offering-definition