Enabling Windows authentication for Track-It!

You can enable Windows authentication for Track-It! technicians and Self Service requestors so that the users do not have to enter their login credentials each time that they access the Track-It! application.

The Reset Password or Change Password options are enabled only if the Windows authentication is disabled for individual technicians or requestors. If the Windows authentication is disabled for Track-It! or Self Service but is enabled for individual users, the Windows authentication does not work. In this case, the users must use the default password to login into Track-It! or Self Service.

If you disable the Windows authentication for any technicians, their password is reset to the default password for Track-It! To reset the password, you can update the required value in the TechDefaultPwd column of the NAMSYSPROPERTIES table in the database. After you update the value in the database, the technicians must use the new password to login into Track-It!

The following topics are provided:

Video

The following video (4.57) presentation provides information about configuring Active Directory authentication in Track-It!

https://youtu.be/ftYrrSAiaAQ

Before you begin

Ensure that the Use Windows Authentication check box is selected for technicians and requestors. For more information, see Creating and managing technicians and Creating and managing requestors.

To enable Windows authentication for the Track-It! application

  1. On the header bar, expand the hamburger menu and select Configuration.
  2. Click Application Settings > User Authentication > Windows Authentication.

  3. To enable Windows authentication for technicians, in the Help Desk section, select the Enable Windows Authentication check box.
  4. To enable Windows authentication for requestors, in the Self Service section, select the Enable Windows Authentication check box.
  5. Click Save.

Troubleshooting

Ensure that Track-It! server contains the Windows authentication credentials. For more information, see Configure Windows Authentication.

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