Configuring a user password policy

Track-It! allows you to configure a password policy for your user accounts. The configurations are applied to all technician and Self Service users accounts. You can choose to enforce a strong password policy on your user accounts. For example, based on the settings that you configure, you can enforce that the user password must have at least one numeric character.

The following topics are provided:


Configuring a password expiration policy for technicians

To ensure the security of your data, you can configure a password policy that ensures that the technicians change their passwords to the Track-It! user accounts on a regular basis.

Key considerations

  • Based on the password policy you configure, while logging into the Track-It! application, the technicians receive a notification a few days before the password expires.
  • If the user password expires and a user tries to log into Track-It!, they are prompted to change their password.
  • If the system administrator has initiated a password reset, based on the settings configured, the technicians must change their password.
  • A new technician is assigned the default password. Based on the settings configured, the technicians must updated their password after the initial login.

To configure a password expiration policy for technicians

  1. On the header bar, expand the hamburger menu  and select Configuration.

  2. Select Application Settings > User Authentication > Password Policy.

  3. For the Password Expiration Settings section, in the Number of days before the password expires field, select or enter a value between 7 to 180 days.
  4. For the Number of days for displaying the password expiration warning field, select or enter a value between 1 to 180 days.
    To send an appropriate warning to the technicians to change their password on time, ensure that the value in the Number of days before the password expires field is greater than the value entered in the Number of days for displaying the password expiration warning field.
  5. For the Require unique passwords field, select or enter a value between 1 to 12.
    The value in this field determines how far in the past a technician can use a previous password. For example, if you select 5 for this field, technicians cannot use any of their previous 5 passwords.
  6. (Optional) To ensure an immediate password change, select the Enforce technicians to change password on next login or after a Password Reset check box.
  7. Click Save.

Configuring a strong password policy for technicians and Self Service accounts

A strong password policy ensures the security of the data by lowering the risk of a security attack. The strong password policy is automatically applied to the technician accounts and you can configure it for Self Service user accounts. 

To ensure that the policy is applied to the Self Service user accounts, you must select the Apply Strong Password Policy to Self Service accounts check box in the Self Service Security settings. For more information, see Configuring default settings for Self Service.

  1. On the header bar, expand the hamburger menu  and select Configuration.

  2. Select Application Settings > User Authentication > Password Policy.

  3. In the Strong Password Policies section, select the Enforce strong password policies check box.
  4. For the Minimum password length field, select or enter a value between 1 to 10.

    Notes

    The recommended password length is 8 characters.
    The sum of the values from the check boxes that begin with the word "Require" might override the minimum password length.  

  5. If you do not want to allow character patterns in the password select the Do not allow characters patterns check box.
  6. To ensure that at least one numeric character is used in the password, select the Require 1 numeric digit check box.
  7. To ensure that at least one uppercase alphabet is used in the password, select the Require 1 upper case alphabetic character check box.
  8. To ensure that at least one lowercase alphabet is used in the password, select the Require 1 lower case alphabetic character check box.
  9. To ensure that at least one special character is used in the password, select the Require 1 special character check box.
  10. Click Save.

Related topics

Configuring Self Service

Creating and managing technicians

Creating and managing requestors

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