Troubleshooting LDAP connectivity issues
You must perform the following checks if AD/LDAP connectivity issues occur:
- Check the configuration.
- Verify that the Secure Socket Layer (SSL) is enabled. If so, verify that the AD/LDAP server certificate was imported into BMC Atrium Single Sign-On. Also, check if the customer has installed the BMC Atrium Single Sign-On certificate as a trusted certificate in the AD/LDAP server.
- Ensure that you can ping the host from the BMC Atrium Single Sign-On machine.
- Use a free LDAP browser and connect using the parameters specified in the configuration.