This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Onboarding and implementing

As an administrator, you must perform several initial configuration tasks before end users use the BMC Service Request Management.

Configuration prerequisites

Before you begin configuring the product, verify that the following configuration prerequisites are met:

  • You have a Action Request System Write license and an application license.
  • You have a basic knowledge of AR System administration tasks.
  • You have a basic understanding of performing common configuration tasks using the Application Administration console (for example, logging into the IT Home Page, defining users in the People form, and so on).

Configure your company

Creating companies Open link

Configuring BMC Helix ITSM applications Open link

Setting up the time zone Open link

Configure approval settings

Configuring the Request ID link in Approval Central

Configuring Notification Engine Open link

Configuring email-based approvals Open link

Configure the application

Configuring the Mid Tier for BMC Service Request Management

Applying system settings Open link

Enabling submitters to modify requests Open link

Localizing the server Open link

Making your application accessible - Section 508 compatibility Open link

Setting user preferences Open link

Service Context for BMC Helix ITSM applications Open link

Define users

BMC Service Request Management roles

Roles and permissions Open link

Defining an application administrator Open link

Creating support groups Open link

Adding People Open link

Allowing unknown users to access the Request Entry console

Setting user preferences Open link

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