This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Rebranding Smart IT on Apple iOS

This topic describes how to rebrand Smart IT on Apple Watch and Apple iOS devices. You must rebrand Smart IT by using the utility. Make sure that you meet all the pre-requisites provided at Preparing to re-sign and rebrand Smart IT on Apple iOS

Before you begin

  • Your company must be a member of the Apple Enterprise Program to obtain the required development tools from the developer portal. See the following resources for more information:

    VisitDetails
    Apple Enterprise Program application
    • Only a company or an organization with a D-U-N-S number can apply for the enterprise program.
    • An enterprise account allows you to distribute the rebranded application internally among your users.
    • An organization account enables you to distribute applications only through the Apple store.
    Apple Developer portal

    Provides development tools, and documentation needed to develop Apple iOS apps.

    Managing your teamDescribes how to assign the team agent role to the user who is going to rebrand Smart IT.
    Accessing Member Center and iTunes ConnectProvides information about the necessary certificates and provisioning profiles.
    Apple Developer SiteProvides information about bundle identifiers.
  • Download BMC iOS Rebranding Utility Version 21.3.00 from BMC Electronic Product Distribution (EPD) portal.

Supported graphics for rebranding

This section lists all supported application icons, splash screen graphics, and Apple watch icons. For more information about required and recommended icons, see Apple iOS Human Interface Guidelines: Icon and Images Sizes in the Apple iOS developer documentation.

Important

The images given below are sample images. The exact resolution specifications are given in the table.


For rebranding Smart IT on Apple iOS the following Application Icon graphic is used:

The following table lists all supported application icon sizes.

Graphic Name

Resolution

Usage

AppIcon29x29@2x.png58x58

iPhone - Settings

AppIcon40x40@2x.png80x80iPhone - Spotlight
AppIcon60x60@2x.png120x120iPhone App Icon
AppIcon60x60@3x.png180x180iPhone App Icon
AppIcon40x40.png40x40iPad Settings
AppIcon40x40~ipad.png40x40iPad Spotlight
AppIcon40x40@2x~ipad.png80x80iPad Spotlight
AppIcon76x76~ipad.png76x76iPad App Icon
AppIcon76x76@2x~ipad.png152x152iPad App Icon
AppIcon83.5x83.5@2x.png167x167iPad Pro Icon

For rebranding Smart IT on Apple iOS the following Apple watch graphic is used:

The following table lists the details of all supported Apple watch graphics.

Graphic Name
Supported Devices

Resolution

Usage

Icon-24@2x.png38 mm Apple Watch48x48

Notification Center

Icon-27_5@2x.png42 mm Apple Watch57x57Notification Center
Icon-29@2x.png38 mm and 42 Apple Watch58x58Companion Settings
Icon-29@3x.png38 mm and 42 Apple Watch87x87Companion Settings
Icon-40@2x.png38 mm and 42 Apple Watch80x80Home Screen
Icon-44@2x.png42 mm Apple Watch88x88Long Look
Icon-86@2x.png38 mm Apple Watch172x172Short Look
Icon-98@2x.png42 mm Apple Watch196x196Short Look

The splash screen displays when the application launches. For rebranding Smart IT on Apple iOS the following splash screen graphics are used:

Landscape mode

Portrait mode

Example: iPadLandscape.png

Example: iPadPortrait@png


The following table lists the details of all supported splash screen graphics.

Graphic nameSupported devices

Resolution

LaunchImage-800-Portrait-736h@3x.png

iPhone 7 Plus, iPhone 6s Plus – 5.5 inch devices1242×2208

LaunchImage-800-667h@2x.png

iPhone 7, iPhone 6s, iPhone 6 – 4.7 inch devices

750×1334

LaunchImage-700-568h@2x.png

iPhone SE, iPhone5, 5S, 5c - 4 inch devices640×1136

LaunchImage-700@2x.png

iPhone 4, iPhone 4S – 3.5 inch devices640×960

LaunchImage-700-Portrait~ipad.png

iPad2 (old model)768x1024

LaunchImage-700-Portrait@2x~ipad.png

9.7-inch iPad Pro, iPad Air 2, iPad mini 4, iPad mini 21536x2048

Important

LaunchImage-700@2x.png and Portrait~ipadgraphics are required to support 4-inch size devices (iPhone 4, iPhone 4S) and iPad (2nd generation), respectively. These devices have 9.3.5 as last supported iOS version.


To rebrand Smart IT by using the utility

  1. Open the Resign.dmg file and run the ResigningUtility.app application.
  2. In the Application name field, select Smart IT, and click Next.
  3. Select an appropriate Smart IT version, and click Next.
  4. Create a new re-signing project, and provide the following details:
    • Project Name—Give the re-signing project a name, for example, SmartITResignDemo.

    • Project Location—Select a directory on your Mac machine for storing the project. 

      The utility creates a project fileforexample, SmartITResignDemo.resign and different sub-directories within the project directory.

    Important

    Re-signing and rebranding is done within the same project.

  5. Go to the Rebranding tab, and rebrand various items:

    • Use the color picker tool to change the color of the brand button, brand text, navigation bar, and navigation text. 
      You can also enter the RGB code or hexadecimal value of a color.
    • Choose whether you want to remove the BMC logo, white login background, and full app name.
    • Change the default images by dragging and dropping the new images that you created.
      The images are copied to the Rebranding subfolder within your project folder. 
  6. Re-sign Smart IT on Apple iOS.

To replace the Smart IT APNS certificate with your APNS certificate

After you rebrand, you must replace the Smart IT APNS certificate with your APNS certificate.

If you are a BMC Helix user, you must first send the APNS certificate to BMC Support. Attach your APNS certificate to your request, and then submit it to BMC support. For more information, see  BMC Helix Subscriber Information Open link .

If you are an on-premises user, use these steps to replace the Smart IT APNS certificate:

  1. Use DBFileSync_utility to copy the APNS certificate to the relevant folder.
  2. Stop the Tomcat instance that executes the Smart IT server.
  3. In the Tomcat home folder, locate and open the external-conf folder.
  4. In the external-conf folder, create a certification subfolder.
  5. Place the .p12 file that contains the new APNS certificate that you created in the certification subfolder.
  6. Log in to the Oracle or Microsoft SQL database used for Smart IT.
  7. Go to the PUSH_NOTIFICATION_CERT table, and query for records.
  8. To change the iOS APNS certificate record:
    1. In the iOS_Cert field, replace the current value (the default value is GalileoAPNsProduction.p12) with the name of the .p12 file that contains your new APNS certificate.
    2. In the iOS_Password row, in plain text, replace the current password with the password of your .p12 file.
  9. Click Save.
  10. Start the Tomcat instance.
    Any notifications to iOS devices from your server (or tenant in multitenant environments) are sent using the new certificate.

Where to go from here

Re-signing Smart IT on Apple iOS

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