This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Adding an image to a knowledge article in Smart IT

In Smart IT, when you create or edit a knowledge article, you can add a image to it.

Universal client users can insert an image into an article by using any of the following methods:

  • Use the Insert Image option.
  • Drag the image from your local setup or browser into the content area of the article.
  • Copy and paste the image into the article.


  • If you have integrated BMC Helix Knowledge Management by ComAround with Smart IT, see the BMC Helix Knowledge Management by ComAround Open link documentation. 
  • All supported browsers except Internet Explorer 9 allow you to drag or copy and paste images into the article content area.
  • You cannot copy and paste images from a PDF file.
  • If you want to insert text along with the image, you must copy and paste the image and text separately.
  • If your browser security settings do not allow the editor to directly access your clipboard data, you must again paste the image in the Paste window and click OK.

The only method available to Android and iOS users is to attach the image to the article.

To insert an image using the Insert Image option

  1. Under Article content, click Image icon.
    The Image Properties window is displayed.
  2. On the Image Info tab, enter the web address of the image in the URL field or, on the Upload tab, browse for an image from your system and send it to the server.
    The image is displayed in the Preview area, and the reference call of the uploaded image is displayed in the URL field.
  3. (OptionalFormat the image using the following options:
    • In the Alternative Text text box, enter a short description of the image.
    • Set the width, height, and border of the image.
    • In the HSpace and VSpace fields, set the horizontal and vertical spacing (or margin) between the image border (if present) or the image itself and other document elements that surround the image.
    • From the Alignment list, set the alignment of the image in the knowledge article.
  4. (Optional) To assign a hyperlink to the image, open the Link tab and re-enter the web address of the image in the URL field.
  5. (Optional) From the Target list, select the window type to open when the image is clicked.
  6. (Optional) On the Advanced tab, specify a unique identifier for the image, a language code, the direction of the text, stylesheet classes, CSS style values, advisory tooltip text and a longer description of the URL.
  7. Click OK.
    The image is inserted with the formatting you applied.
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