Using
All record types
- Creating-incidents-service-requests-and-work-orders
- Viewing-and-updating-tickets
- Resolving-tickets-in-Smart-IT
- Adding-tasks-to-tickets-in-Smart-IT
- Relating-items-to-the-current-ticket
- Searching-for-tickets-assets-resources-and-people-in-Smart-IT
- Creating and managing change requests
- Managing-assets-in-Smart-IT
- Managing-releases
- Investigating-and-tracking-problems
- Searching-for-tickets-assets-resources-and-people-in-Smart-IT
- Creating-knowledge-articles-for-sharing-information
- KCS-knowledge-article-assessment
- Reviewing-your-knowledge-team-s-performance-using-KCS-reports
Additional information