This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Setting the availability of a service by using business time segments and entities

As an administrator, you can define the hours that represent when a service is available or not available on workdays and holidays. You can indicate these hours in a service target so that metrics and milestones are ignored and not included in the performance measurements. Business schedules can apply to one specific time period or to a recurring event.

For more information, see the following topics:

Related topics


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