This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Improving system performance by data archiving

By data archiving, you can reduce the size of your production data sets and improve overall system performance. For example, searches run more quickly because the searches look at only the production data, not the archived data. By default, the archiving process is enabled and is run every 24 hours. However, you can configure the frequency of the archiving process or disable it.

Related topics

Archiving Open link from BMC Helix ITSM online documentation.

SLM data archiving

BMC Service Level Management archives data at two levels:

  • Child form data: This data is archived when the relevant BMC Helix ITSM application parent form data is archived. BMC Helix ITSM applications include:
    • Incident Management
    • Change Management
    • Work Order Management
    • Service Request Management
  • Compliance data: This data is archived using the respective archive policies available on the AR System Archive Manager Console.

You can restrict archiving of a child form/compliance data record by selecting the Do Not Archive check box available on the respective parent form. To archive a record, clear the Do Not Archive check box.

To search for archive data, open the relevant archive form and type a keyword in the search box. You cannot search archive data from a production form.

Archiving policy

Using the AR System Archive Manager Console, you can administer the archiving policies that tell the system when to move records from production forms to archive forms. The Service Level Managementchild forms are archived according to the respective BMC Helix ITSM parent form archive policy. Compliance data is archived as per the SLA Compliance History Archive Policy and SLA Compliance Archive Policy.

For more details about archiving policies, see Managing the Archiving process policies Open link .


Archiving has no impact on permissions. When a record is moved from a production form to an archiving form, the archiving form inherits the permission levels of the production form.

Was this page helpful? Yes No Submitting... Thank you