This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Configuring BMC Service Level Management preferences

As an administrator, you can configure the preferences for BMC Service Level Management, according to your business environments. The following steps explain the settings that you can configure:

  1. From the Application Administration Console, select Service Level Management > Configure Application Settings > Preferences, and click Open.
  2. In the SLM Configuration window, in the Daily Build Time field, select the date and time you want the daily builds to occur.
    The first rebuild takes place at the time and date you specify. All subsequent rebuilds occur at the same time every day.
  3. In the SLM Engine area, do the following tasks:
    1. To turn on the logging capability, in the Logging field, click Yes.
    2. In the Size of Log File field, type the maximum size of the log.
      The default value 0 indicates that the size of the log file is unlimited.

    3. In the Location And Name Of File field, type the path and file name where you want the log file to be created.
    4. In the Polling Interval field, select the interval (in minutes) that you want to re-establish connection with the AR System server.
  4. In the SLM Workflow area, do the following tasks:
    1. To block unrestricted searches, in the Block Unrestricted Searches box, click Yes.
    2. In the Service Target ID Prefix field, type the characters that you want as a prefix to the service target IDs. For example, SLM.
    3. In the Start Service Target ID From field, type the number from which you want the service target ID to start.
    4. In the Max Service Target Delete field, type the number of service targets that you want to delete at one time.
    5. In the Agreement ID Prefix field, type the characters that you want as a prefix to the agreement IDs.
    6. In the Start Agreement ID From field, type the number from which you want the agreement ID to start.
    7. In the Service Target Wizard field, select Basic or Advanced.
      The Service Target creation wizard inherits the option that you set these default preferences.
  5. In the AR Install Path area, do the following tasks:
    1. Type the AR install path for the Multi AR Server in the corresponding field.
    2. Click Yes or No to use this path for Import/Export/Delete.
  6. In the Default Email Template area, do the following tasks:
    1. In the Header Template field, select a predefined template from the list.
    2. In the Content Template field, select a predefined template from the list.
    3. In the Footer Template field, select a predefined template from the list.
  7. In the Dashboard area, do the following tasks:
    1. In the MidTier field, type the path where the Mid Tier is installed.
    2. To view the current information on the customer dashboard, click Yes.
      If you do not select this box, only the historical data will be displayed.
  8. Click Save.



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