This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

List of predefined service target templates

The following table lists some of the predefine templates in Service Level Management:

Goal TypeTemplate
Asset AvailabilityAsset Availability: Application Systems - Critical Priority - No Milestones
Asset AvailabilityAsset Availability: Application Systems - Critical Priority - With Milestones
Asset AvailabilityAsset Availability: Application Systems - High Priority - No Milestones
Asset AvailabilityAsset Availability: Application Systems - High Priority - With Milestones
Asset AvailabilityAsset Availability: Application Systems - Low Priority - No Milestones
Asset AvailabilityAsset Availability: Application Systems - Low Priority - With Milestones
Asset AvailabilityAsset Availability: Application Systems - Medium Priority - No Milestones
Asset AvailabilityAsset Availability: Application Systems - Medium Priority - With Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - Critical Priority - No Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - High Priority - No Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - Low Priority - No Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - Medium Priority - No Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - High Priority - With Milestones
Asset Outage Restoration Time Asset Outage Restoration: Applications - Low Priority - With Milestones
Asset Outage Restoration Time Asset Outage Restoration: Applications - Medium Priority - With Milestones
Asset Outage Restoration TimeAsset Outage Restoration: Applications - Critical Priority - With Milestones
Change Request CompletionChange Completion: Critical Priority - 4 Hour - With Milestones
Change Request CompletionChange Completion: High Priority - 8 Hours - With Milestones
Change Request CompletionChange Completion: Medium Priority - 24 Hours - With Milestones
Change Request CompletionChange Completion: Low Priority - 48 Hours - With Milestones
Change Request CompletionChange Completion: Critical Priority - 1 Hour - No Milestones
Change Request CompletionChange Completion: High Priority - 2 Hours - No Milestones
Change Request CompletionChange Completion: Medium Priority - 4 Hours - No Milestones
Change Request CompletionChange Completion: Low Priority - 8 Hours - No Milestones
Change Request InitiationChange Initiation: Critical Priority - 30 Minute - No Milestones
Change Request InitiationChange Initiation: High Priority - 1 Hour - No Milestones
Change Request InitiationChange Initiation: Medium Priority - 2 Hours - No Milestones
Change Request InitiationChange Initiation: Low Priority - 4 Hours - No Milestones
Change Request InitiationChange Initiation: Critical Priority - 4 Hours - With Milestones
Change Request InitiationChange Initiation: High Priority - 8 Hours - With Milestones
Change Request InitiationChange Initiation: Medium Priority - 24 Hours - With Milestones
Change Request InitiationChange Initiation: Low Priority - 48 Hours - With Milestones
Incident Resolution TimeIncident Resolution: Critical Priority - 1 Hour - No Milestones
Incident Resolution TimeIncident Resolution: Critical Priority - 4 Hours - With Milestones
Incident Resolution TimeIncident Resolution: High Priority - 2 Hours - No Milestones
Incident Resolution TimeIncident Resolution: High Priority - 8 Hours - With Milestones
Incident Resolution TimeIncident Resolution: Low Priority - 48 Hours - With Milestones
Incident Resolution TimeIncident Resolution: Low Priority - 8 Hours - No Milestones
Incident Resolution TimeIncident Resolution: Medium Priority - 24 Hours - With Milestones
Incident Resolution TimeIncident Resolution: Medium Priority - 4 Hours - No Milestones
Incident Response TimeIncident Response: Critical Priority - 1 Hour - With Milestones
Incident Response TimeIncident Response: Critical Priority - 30 Minute - No Milestones
Incident Response TimeIncident Response: High Priority - 1 Hour - No Milestones
Incident Response TimeIncident Response: High Priority - 2 Hours - With Milestones
Incident Response TimeIncident Response: Low Priority - 4 Hours - No Milestones
Incident Response TimeIncident Response: Low Priority - 8 Hours - With Milestones
Incident Response TimeIncident Response: Medium Priority - 2 Hours - No Milestones
Incident Response TimeIncident Response: Medium Priority - 4 Hours - With Milestones
Release Request CompletionRelease Completion: Critical Priority - 20 Hours - With Milestones
Release Request CompletionRelease Completion: Critical Priority - 40 Hours - No Milestones
Release Request CompletionRelease Completion: High Priority - 40 Hours - With Milestones
Release Request CompletionRelease Completion: High Priority - 80 Hours - No Milestones
Release Request CompletionRelease Completion: Low Priority - 160 Hours - With Milestones
Release Request CompletionRelease Completion: Low Priority - 240 Hours - No Milestones
Release Request CompletionRelease Completion: Medium Priority - 160 Hours - No Milestones
Release Request CompletionRelease Completion: Medium Priority - 80 Hours - With Milestones
Release Request InitiationRelease Initiation: Critical Priority - 2 Hours - With Milestones
Release Request InitiationRelease Initiation: Critical Priority - 4 Hours - No Milestones
Release Request InitiationRelease Initiation: High Priority - 4 Hours - With Milestones
Release Request InitiationRelease Initiation: High Priority - 8 Hours - No Milestones
Release Request InitiationRelease Initiation: Low Priority - 24 Hours - With Milestones
Release Request InitiationRelease Initiation: Low Priority - 48 Hours - No Milestones
Release Request InitiationRelease Initiation: Medium Priority - 24 Hours - No Milestones
Release Request InitiationRelease Initiation: Medium Priority - 8 Hours - With Milestones
Service Request Approval TimeService Request Approval Time: Critical Urgency - 1 Hour - No Milestones
Service Request Approval TimeService Request Approval Time: Critical Urgency - 2 Hour - With Milestones
Service Request Approval TimeService Request Approval Time: High Urgency - 2 Hours - No Milestones
Service Request Approval TimeService Request Approval Time: High Urgency - 4 Hours - With Milestones
Service Request Approval TimeService Request Approval Time: Low Urgency - 24 Hours - With Milestones
Service Request Approval TimeService Request Approval Time: Low Urgency - 8 Hours - No Milestones
Service Request Approval TimeService Request Approval Time: Medium Urgency - 4 Hours - No Milestones
Service Request Approval TimeService Request Approval Time: Medium Urgency - 8 Hours - With Milestones
Service Request Process TimeService Request Process Time: Critical Urgency - 1 Hour - No Milestones
Service Request Process TimeService Request Process Time: Critical Urgency - 2 Hour - With Milestones
Service Request Process TimeService Request Process Time: High Urgency - 4 Hours - No Milestones
Service Request Process TimeService Request Process Time: High Urgency - 8 Hours - With Milestones
Service Request Process TimeService Request Process Time: Low Urgency - 24 Hours - No Milestones
Service Request Process TimeService Request Process Time: Low Urgency - 48 Hours - With Milestones
Service Request Process TimeService Request Process Time: Medium Urgency - 16 Hours - With Milestones
Service Request Process TimeService Request Process Time: Medium Urgency - 8 Hours - No Milestones
Service Request Total TimeService Request Total Time: Critical Urgency - 2 Hours - No Milestones
Service Request Total TimeService Request Total Time: Critical Urgency - 4 Hours - With Milestones
Service Request Total TimeService Request Total Time: High Urgency - 12 Hours - With Milestones
Service Request Total TimeService Request Total Time: High Urgency - 6 Hours - No Milestones
Service Request Total TimeService Request Total Time: Low Urgency - 32 Hours - No Milestones
Service Request Total TimeService Request Total Time: Low Urgency - 72 Hours - With Milestones
Service Request Total TimeService Request Total Time: Medium Urgency - 12 Hours - No Milestones
Service Request Total TimeService Request Total Time: Medium Urgency - 24 Hours - With Milestones
Work Order ResolutionWork Order Resolution: Critical Priority - 1 Hour - No Milestones
Work Order ResolutionWork Order Resolution: High Priority - 2 Hours - No Milestones
Work Order ResolutionWork Order Resolution: Low Priority - 8 Hours - No Milestones
Work Order ResolutionWork Order Resolution: Medium Priority - 4 Hours - No Milestones
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