This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Defining compliance-only service targets

Using a compliance only service target you can access data already processed by an external source. You can relate a compliance-only service target to an agreement and the processed data is used to evaluate the agreement compliance within the specified review period for the agreement. 

Before you begin

Create a Action Request System form in Developer Studio to hold the data used for the calculation of agreement compliance. If the processed data is contained in a database table outside Action Request System, you can access it by way of a View form. 

You can design the form according to your requirement, but it must contain the following field IDs to reference the database table fields: 

Field

Field ID

Field type

Field definition

ResultsStatus

301378400

Integer

0=Met Not 0=Missed

ImpactCost

300834800

Real

Impact cost of missing a transaction

EpochTimeSeconds

301643200

Integer

Time in seconds since 1970

TotalPenaltyCostCur

300834900

Currency

Costs per failure


Important

Compliance data sources are the only data sources that use View forms. For information about creating View forms and regular AR System forms in AR System, see View forms Open link .

Select the name of the AR System form in the Applies To field when creating the service target. Only Step 1 of the Service Target wizard is applicable to compliance-only service targets. You cannot set milestones or measurement criteria because the data has already been processed. You can only create milestones for the related agreements to react to the data in a review period.

The service target wizard allows you to define your service targets by specifying details about that service target.

For some types of service targets, the wizard contains four steps that allow you to input this information. For compliance-only service targets, there is only one step involved.

The following table describes fields in the Step 1 of 4 tab of the Service Target wizard:

Field/Area on form

Description

Basic/Advanced

Template

List of pre-defined templates. Once you click Apply, the fields are auto-populated and the service target title is appended with an SLM ID number. You can either use the service target template as it appears, or you can modify the details and build a new template.

Basic

Title

Title of the service target. For example, Medium Shipping Compliance.

Important:

Do not include any parentheses in the service target title. We also recommend that you avoid non-alphanumeric characters such as !@#$%^&*().

Basic

Description

Description of the service target.

Basic

Applies To

Data source that applies to the compliance-only service target. This is a AR System form specially designed to hold the data.

Basic

Goal Type

Compliance-only service target goal.

Basic

Terms and Conditions

Area to define the terms and conditions using the Qualification Builder. To define terms and conditions, complete these steps:

  1. From the Qualification Builder, select an existing template or select the fields, operators, and keywords from the lists to define the qualification.
  2. Click OK to return to the Service Targets form. Your qualification appears in the Terms and Conditions field.
    Important:
    Every service target within a service target group must have unique terms and conditions.

Basic

Agreement Type

Type of agreement.

Advanced

Status

Status for the service target. The default for a new service target is Enabled.

Advanced

Effective From

Date and time from which the service target is effective.

Advanced

Save Service Target as Template

Option to save the service target you defined as a template.

Basic

Where to go from here

Configuring service targets

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