This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Contracts

contract is a documented relationship between two parties that specifies details about each contract party and expiration dates, and ties one or more SLAs (Service Level Agreements), OLAs (Operational Level Agreements), or UCs (Underpinning Contracts) to the interested parties. A contract is used to bind the agreement to a company or a group. It also records accounting codes and purchase prices.

A contract is used to implement data segregation in a Managed Service Provider (MSP) environment. Because of this, it is possible to segment and restrict access to the compliance and service target results so that results can be viewed only by the contract parties. These contracts are further attached to agreements where the level of service is specified. Other types of contracts can be linked to company assets through integration with BMC Asset Management.

The contract provides information about the customer including:

  • Company name
  • Customer
  • Site
  • Region
  • Department
  • Address
  • Type
  • Contact information
  • Attachments for actual contract documents
  • Related agreements

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