This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

Accessing the Application Administration Console

The Application Administration Console is the starting point for configuring BMC Service Level Management. 

As an application administrator, you can configure BMC Service Level Management application settings that best meet your service level management needs. Before any of the general configuration tasks can be performed, the application administrator must be added to the Administrator permission group in the User form.

After you have installed other BMC Helix ITSM applications, the Application Administration Console has two tabs:

  • Standard Configuration — This tab is not used to configure BMC Service Level Management.
  • Custom Configuration — BMC Service Level Management configuration tasks start on this tab.


If you have not installed any BMC Helix ITSM applications, the Application Administration Console has no tabs.

In the Application Settings list, items are displayed for BMC Service Level Management and any BMC Helix ITSM applications you have installed. The subcategories listed under BMC Service Level Management allow you to go to all the configuration forms required to set up and maintain BMC Service Level Management. The forms are available only to AR System administrators and BMC Helix ITSM application administrators.

Use the Application Administration Console to configure BMC Helix ITSM applications. The console provides access to the forms that you use to configure the applications that are installed in your system.

To open the console from the Applications menu

On the IT Home Page, select Administrator Console > Application Administration Console.

Only AR System administrators and BMC Helix ITSM application administrators have access to these configuration forms. These administrators will have Master and Config permissions. For more information about these permissions, see Permission groups hierarchy.

The Application Administration Console has the following tabs:

  • Standard Configuration provides the steps for the standard process for configuring your organization's information.
  • Custom Configuration provides access to all BMC Helix ITSM configuration forms. Use this tab to extend the standard configuration.

To open the console from a browser

  1. Type the following URL into your browser:
    • <webServer> is the fully qualified name of the Mid Tier system, specified in the format <server_name>.<company>.com.
    • <port> is an optional port number, which is needed if the web server is not on the default port (port 80).
    • <arsystemServer> is the name of the AR System Server that contains the application.


      If the Mid Tier and the application are on the same server, you can omit the AR System Server name.

  2. In the User Name and Password fields of the Welcome page, enter your user name and password.
  3. Click Login.
  4. On the IT Home page, click the Application Administration Console link.

Where to go from here

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