Problem Management predefined reports

You first select the type of report that you want to run. The report type pulls information from the appropriate BMC Remedy ITSM application form. After you select a report type, you select the individual report that you want to run.

The Web reports-names and descriptions table describes the predefined Web reports, and the Crystal reports-names and descriptions table describes the predefined Crystal Reports included, organized by the type of report.

Web reports — names and descriptions

Report name	Description
Problem Investigation > All
All Problem Investigations by Coordinator Group	Lists all problem investigations, based on the problem coordinator's group
Problem Investigation > Open by Service
Open Problem Investigations by Service	Lists open problem investigation records grouped by service
Problem Investigation > Resolved by Product Categorization
Resolved Problem volume by Product Categorization	Lists resolved and closed problem investigation records grouped by product category
Known Error > All by Coordinator Group
All Known Errors by Coordinator Group	Lists all known errors, based on the problem coordinator's group

Crystal Reports — names and descriptions

Report name	Description
Known Error > Resolved > Resolved Known Errors by Coordinator Group
Resolved Known Errors by Coordinator Group	Lists resolved known errors, which includes known errors with a status of canceled, closed, and corrected. The listing is grouped by status and problem coordinator group
Known Error > Open > Open Known Errors by Coordinator Group
Open Known Errors by Coordinator Group	Lists open known errors records grouped by status and problem coordinator group
Problem Investigation > Open
Open Problem Investigations by Coordinator Group	Lists open problem investigation records grouped by status and problem coordinator group
Problem Investigation > Resolved
Resolved Problem Investigations by Coordinator Group	Lists resolved and closed problem investigation records grouped by status and problem coordinator group
Problem Investigation > Root Cause
Problem Investigations by Root Cause	Lists problem investigations grouped by root cause
Resolved Problem Investigations by Root Cause	Lists all resolved problem investigations, grouped by the root cause of the problem

Problem Management predefined reports

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