This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Working with reports

BMC Remedy ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. Use the Report console to generate these reports. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. See the following topics:

From the Applications menu, choose Quick Links > AR System Report Console to view customized reports. This release of BMC Remedy ITSM integrates the Crystal Reports from version 7.6.00 and Web (BIRT) reports from version 7.6.01. On the web interface, a number of reports are available in the Web (BIRT) format. Additional Crystal Reports are available only if users have a valid Crystal Reports license and have chosen to integrate Crystal Reports with BMC Remedy Mid Tier at the time of installation.


Customer Support can only provide limited assistance if you modify predefined reports and have a reporting problem. In addition, there is no guarantee that BMC Customer Support can solve problems that result from these modifications. The standard reports included with the BMC Remedy ITSM application are designed to be used without modification.


If your database does not support the Not Equal To argument in this format: "\!=", the content of your reports can be affected. Reports that have additional qualifications that filter out Group By fields (for example, 'Department' \!= "Engineering") also filter out the specified conditions and records that have Group By fields set to Unspecified or Null. Check with your system administrator to determine whether your database supports this form of the Not Equal To argument. 

Related topics

Reporting on BMC Remedy AR System data
Using a BIRT editor to create or modify web reports

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Davinder Singh

    The line in the second paragraph "have chosen to install them for the web at the time of installation" should be updated/removed, as it is NO longer valid from version 8.1

    Dec 03, 2015 08:04
    1. Bhakti Paranjpe

      Hello Davinder,

      Thank you for your comment. I will confirm this with an SME and update the documentation as applicable.


      Dec 03, 2015 08:37
    1. Bhakti Paranjpe

      Hello Davinder,

      I confirmed with the SME that you must have a valid Crystal Reports license if you have created Crystal Reports. The Crystal Reports integration option is available when you install BMC Remedy Mid Tier.

      You also have an option to create BIRT reports instead of Crystal Reports, for which you do not require a Crystal Reports license.


      Mar 01, 2016 10:37