Problem Management integrations

This topic describes the functions associated with the following Problem Management subsystems:

• Problem Investigation
• Known Error
• Solution Database

The following table provides a list of the available web services for each Problem Management subsystem:

Available web services

The following list displays the available web services for each subsystem.

Problem Investigation

• Problem_Submit_Service
• Problem_Modify_Service
• Problem_Query_Service and Problem_QueryList_Service
• GetListOfRelatedProblems function
• Problem _GetWorkInfoList function

Known Error

• KnownError_Submit_Service
• KnownError_Modify_Service
• KnownError_Query_Service and KnownError_QueryList_Service
• KnownError_GetWorkInfoList function
• GetListOfRelatedKnownErrors function

Solution Database

• Solution_Submit_Service
• Solution_Modify_Service
• Solution_AddKeyword_Service
• Solution_Query_Service and Solution_QueryList_Service

You can also add a work information entry at the time you create or modify any of these records. In the Solution module, you can also add keywords to a Solution record.

When using web services, you can query one, or a set of records from each sub-system.

The following is a list of the web service functions available for Problem Management. These functions are described in the sections that follow.

• Submit (submit with work information, add a keyword in solution database)
• Modify (modify with work information, add a keyword in solution database)
• Query/Query List
• Add Keyword Service (Solution database sub-system only)