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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Remedy Service Desk 8.1 ... Developing Developing integrations Problem Management integrations

Known Error records

This section describes how to make and modify known error records. It also describes how to create a work information entry when creating or modifying a Known Error record.

Successfully creating a Known Error entry through web services returns the newly created Known Error ID.

See the following topics for detailed information about the individual services and functions:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Apr 04, 2013
reference known_errors pubme

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Problem _GetWorkInfoList function
KnownError_Submit_Service
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