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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Remedy Service Desk 8.1 ... Key concepts Architecture

Foundation

The Foundation module contains the common forms, workflow, and data that are needed to support the applications.

It also provides a repository for the following data structures used by each BMC Remedy IT Service Management (BMC Remedy ITSM) application:

  • Organization
  • People
  • Support groups

  • Categorization (both organizational categorization and general categorization)

    Note

    With version 7.5, the following structures were moved from BMC Remedy ITSM to BMC Atrium Core:

    • Company (tenancy definition and external company definition)
    • Location
    • Categorization (product categorization)

For more information about foundation data types, read the following topics:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Jul 26, 2011
concept foundation

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Deployable application structure model
Categorization
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