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This documentation applies to the 8.1 version of Service Desk, which is in "End of Version Support." You will not be able to leave comments.

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Remedy Service Desk 8.1 ... Key concepts Architecture

Deployable application structure model

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The BMC Remedy Action Request System (BMC Remedy AR System) platform provides the structural component used in the BMC Remedy IT Service Management (BMC Remedy ITSM) applications to define the deployable application architectural structure. Deployable applications provide functions that support a component architectural model:

  • Licensing enforcement
  • Encapsulation of permissions
  • Definition of entry points
  • Ability to import and export as a whole component
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Deployable applications are used to wrap each of the different applications and modules that are provided in BMC Remedy ITSM applications. Deployable applications contain applications, modules, and helper components.

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Applications:

  • BMC Incident Management (licensed)
  • BMC Problem Management (licensed)
  • BMC Change Management (licensed)
  • BMC Asset Management (licensed)

Unknown macro: {multi-excerpt} Modules:

  • Cost Module (licensed)
  • TMS
  • BMC Change Management Dashboards (licensed)
  • Application Administration Console
  • Reporting Console
  • Requester console

Unknown macro: {multi-excerpt} Helper components:

  • Foundation elements
  • Foundation components, such as message boxes and so on
  • Site
  • Company
  • BMC Atrium Product Catalog

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Bruce Cane on Jul 26, 2011
concept architecture bmc_remedy_ar_system

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Organization of modules, applications, and subsystems
Foundation
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