BMC Helix ITSM: Service Desk 23.3
BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. These processes help IT organizations respond quickly and efficiently when critical services are disrupted.
Date | Summary | Reference |
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December 3, 2024 | Patch 4 for version 23.3 is available for on-premises customers. | Not applicable |
November 25, 2024 | Issues that were corrected by 23.3 patch 4 and issues that remain open Updates available in 23.3 patch 4:
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October 1, 20241 | Patch 3 for version 23.3 is available for on-premises customers. | Not applicable |
August 15, 2024 | Not applicable | |
May 29, 2024 | Issues that were corrected by 23.3 patch 2 and issues that remain open Updates available in 23.3 patch 2:
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March 22, 2024 | Patch 1 for version 23.3 is available for on-premises customers. | Not applicable |
March 8, 2024 | Issues that were corrected by 23.3 patch 1 and issues that remain open Updates available in 23.3 patch 1:
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December 8, 2023 | Enhancements available in 23.3:
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1 The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.
As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents.
Managing problem investigations and known errors As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage problems and known errors.
Broadcasting messages to users As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to broadcast messages to users.
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As an end user, access and navigate the interface and use BMC Helix ITSM: Service Desk to manage incidents and problems.
| As an administrator, onboard users to BMC Helix ITSM: Service Desk before they use the application.
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As an administrator, set up integrations with other BMC products or third-party software.
| As a developer, develop incident management and problem management integrations.
| As an administrator, manage configuration items and archive BMC Helix ITSM: Service Desk records.
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Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM: Service Desk documentation.
| See the documentation of products related to BMC Helix ITSM: Service Desk.
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