This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

HelpDesk_Query_Service and HelpDesk_QueryList_Service functions

The HelpDesk_Query_Service and HelpDesk_QueryList_Service functions allow searches for specific incident tickets (using the query service) or a set of incident tickets (using the query list service).

These functions are web-service specific. To perform a search outside of web services, search directly from the HPD:Help Desk form.

Related topic

Testing web services by using soapUI Open link

Input values

Web service field

Field value

Notes

Incident_Number


Only the HelpDesk_Query_Service operation uses this field.

Qualification

AR System qualification

Only the HelpDesk_QueryList_Service and HelpDesk_GetWorkInfoList operations use this field. For more information, see How the Get operation works when obtaining entry details Open link .

 Output values

Web service field

Notes

Incident_Number

Returned only in the HelpDesk_QueryList_Service operation.

Status


Status_Reason


Summary


Notes


Service_Type


Reported_Source


Impact


Urgency


Priority


Priority_Weight


First_Name


Contact_Company


Last_Name


Middle_Initial


VIP


Contact_Sensitivity


Phone_Number


Internet_Email


Company


Organization


Department


Site


Country


Region


City


Site Group


Assigned_Support_Company


Assigned_Support_Organization


Assigned_Support_Shift_Name


Assigned_Group


Assignee


Product_Categorization_Tier_1


Product_Categorization_Tier_2


Product_Categorization_Tier_3


Product_Name


Product_Model_Version


Manufacturer


Categorization_Tier_1


Categorization_Tier_2


Categorization_Tier_3


Closure_Product_Category_Tier1


Closure_Product_Category_Tier2


Closure_Product_Category_Tier3


Closure_Product_Name


Closure_Product_Model_Version


Closure _Manufacturer


Resolution


Resolution_Category


Resolution_Category_Tier_2


Resolution_Category_Tier_3


Closed_Date


Estimated_Resolution_Date


Reported_Date


Required_Resolution_DateTime


Submit_Date


ServiceCI

For more information about this element, see Associating entries with configuration items Open link .

ServiceCI_ReconID

For more information about this element, see Associating entries with configuration items Open link .

HPD_CI


HPD_CI_ReconID


HPD_CI_FormName


z1D_CI_FormName


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