HelpDesk_Query_Service and HelpDesk_QueryList_Service functions
Input values
Web service field | Field value | Notes |
|---|---|---|
Incident_Number | Only the HelpDesk_Query_Service operation uses this field. | |
Qualification | AR System qualification | Only the HelpDesk_QueryList_Service and HelpDesk_GetWorkInfoList operations use this field. For more information, see How the Get operation works when obtaining entry details. |
Output values
Web service field | Notes |
|---|---|
Incident_Number | Returned only in the HelpDesk_QueryList_Service operation. |
Status | |
Status_Reason | |
Summary | |
Notes | |
Service_Type | |
Reported_Source | |
Impact | |
Urgency | |
Priority | |
Priority_Weight | |
First_Name | |
Contact_Company | |
Last_Name | |
Middle_Initial | |
VIP | |
Contact_Sensitivity | |
Phone_Number | |
Internet_Email | |
Company | |
Organization | |
Department | |
Site | |
Country | |
Region | |
City | |
Site Group | |
Assigned_Support_Company | |
Assigned_Support_Organization | |
Assigned_Support_Shift_Name | |
Assigned_Group | |
Assignee | |
Product_Categorization_Tier_1 | |
Product_Categorization_Tier_2 | |
Product_Categorization_Tier_3 | |
Product_Name | |
Product_Model_Version | |
Manufacturer | |
Categorization_Tier_1 | |
Categorization_Tier_2 | |
Categorization_Tier_3 | |
Closure_Product_Category_Tier1 | |
Closure_Product_Category_Tier2 | |
Closure_Product_Category_Tier3 | |
Closure_Product_Name | |
Closure_Product_Model_Version | |
Closure _Manufacturer | |
Resolution | |
Resolution_Category | |
Resolution_Category_Tier_2 | |
Resolution_Category_Tier_3 | |
Closed_Date | |
Estimated_Resolution_Date | |
Reported_Date | |
Required_Resolution_DateTime | |
Submit_Date | |
ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
HPD_CI | |
HPD_CI_ReconID | |
HPD_CI_FormName | |
z1D_CI_FormName |