This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

GetListOfRelatedProblems function

Retrieve a list of problems by using the GetListOfRelatedProblems function.

Required input fields to retrieve a list of related problems

Web service field

Field value

Notes

Problem_Number


Only the HelpDesk_Query_Service operation uses this field.

Qualification

AR System qualification

Only the HelpDesk_QueryList_Service operation uses this field.

Output values

Web service field

Notes

Association_Type01

The relationship type from the problem to its related record

Request_ID01

The ID of the record related to the problem

Request_Type01

The type of ticket related to the problem

These fields are in addition to the output values specified in Problem_Query_Service and Problem_QueryList_Service functions.

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