Problem_Query_Service and Problem_QueryList_Service functions
With the query service, the Problem_Query_Service and Problem_QueryList_Service functions allow searches for specific problem investigation tickets or a set of problem investigation tickets. These functions are specific to web services. To perform a search, do it directly from the PBM:Problem Investigation form.
Input values
Web service field | Field value | Notes |
|---|---|---|
Problem_Investigation_ID |
| Only the Problem_Query_Service operation uses this field. |
Qualification | AR System qualification | Only the Problem_QueryList_Service and Problem_GetWorkInfoList operations use this field. |
Output values
Web service field | Notes |
|---|---|
Problem_Investigation_ID | Returned only in the Problem_QueryList_Service operation. |
Investigation_Status |
|
Investigation_Status_Reason |
|
Investigation_Justification |
|
Investigation_Driver |
|
Summary |
|
Notes |
|
Impact |
|
Urgency |
|
Priority |
|
Priority_Weight |
|
First_Name |
|
Last_Name |
|
Company |
|
Contact_Company |
|
Region |
|
Site_Group |
|
Site |
|
Organization |
|
PBM_Location_Address |
|
Assigned_Support_Company |
|
Assigned_Support_Organization |
|
Assigned_Group |
|
Assignee |
|
Support_Group_Name_Requester |
|
Support_Organization_Requester |
|
Product_Categorization_Tier_1 |
|
Product_Categorization_Tier_2 |
|
Product_Categorization_Tier_3 |
|
Product_Name |
|
Product_Model_Version |
|
Manufacturer |
|
Categorization_Tier_1 |
|
Categorization_Tier_2 |
|
Categorization_Tier_3 |
|
Generic_Categorization_Tier_1 |
|
Temporary_Workaround |
|
Target_Date |
|
ServiceCI | For more information about this element, see Associating entries with configuration items. |
ServiceCI_ReconID | For more information about this element, see Associating entries with configuration items. |
PBM_CI |
|
PBM_CI_ReconID |
|
PBM_CI_FormName |
|
Problem_Coordinator_Support_Company |
|
Problem_Coordinator_Support_Organization |
|
Problem_Coordinator_Assigned_Group |
|
Problem_Coordinator |
|
Known_Error_Created_Date |
|
Estimated_Resolution_Date |
|
Last_Completed_Date |
|
Submit_Date |
|
Target_Resolution_Date |
|
Vendor_Responded_On |
|
Workaround_Determined_On |
|