Performing the upgrade
You can directly upgrade to the latest version of Remedy Single Sign-On from any prior version. Follow the instructions in this topic to upgrade Remedy SSO to a required version.
Before you begin
Perform all the tasks to prepare for upgrade of Remedy Single Sign-On.
Note
If you have Remedy SSO agents upgraded to 19.11, you must upgrade the Remedy SSO server to a version later than 18.08.
When you upgrade Remedy SSO integration with BMC TrueSight Presentation Server to version 19.11 on an embedded PostgresSQL database, an error is thrown. For information about the workaround for this issue, see Troubleshooting installation and upgrade issues.
Upgrade process overview
Upgrading Remedy SSO involves the followings tasks:
- Upgrade the Remedy SSO server.
- Upgrade Remedy SSO with integrated products.
Upgrading the Remedy SSO server
You can upgrade the Remedy SSO server in standalone mode or in high availability mode in the same way as you install Remedy SSO. When you upgrade the Remedy SSO server, the server binaries (<Tomcat>\webapps\rsso\), and the database schema are upgraded. Some of the configuration files are kept to prevent custom changes from being overwritten.
To upgrade the Remedy SSO server
You can upgrade the Remedy SSO server by using one of the following methods:
Upgrade method | Reference |
---|---|
To upgrade Remedy SSO by using the installation wizard | Installing Remedy SSO by using the installation wizard |
To upgrade Remedy SSO silently | Installing Remedy SSO by using the silent mode |
To upgrade the Remedy SSO server in high availability mode
To upgrade Remedy SSO in high availability mode, perform one of the following tasks based on whether or not you plan to shut down the system for the upgrade:
Upgrade option | Upgrade tasks |
---|---|
To upgrade Remedy SSO in high availability mode with planned downtime | Individually upgrade all Remedy SSO server nodes to the required version. |
To upgrade Remedy SSO in high availability mode with unplanned downtime |
|
Upgrading Remedy SSO with integrated applications
You must upgrade Remedy SSO with the integrated applications the same way you install the applications. For details about how to upgrade Remedy SSO with the integrated applications, review the required installation procedure:
- Integrating Remedy SSO with Remedy AR System and Remedy Mid Tier
- Integrating Remedy SSO with BMC Analytics for BSM
The web container (Tomcat server) in which Remedy SSO server integrations are running will be restarted during the Tomcat upgrade.
Where to go from here
When you have completed the upgrade tasks, configure Remedy SSO server after upgrade.
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