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This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.
Remedy Single Sign-On 19.11

Installing

After you complete the tasks to plan the installation of Remedy Single Sign-On, perform the following tasks to install Remedy SSO:

Task

Action

Reference

1

Before installing Remedy SSO, download the installation files and document your installation values, such as the database name and type.

Preparing for installation
2

Install Remedy SSO by using one of the available installation methods:

  • Install Remedy SSO by using the installation wizard.
  • Install Remedy SSO silently.
  • Install Remedy SSO by manually running the installation scripts.
Performing the installation
3

Verify that the installation is successful by logging in to Remedy SSO Admin Console.

Verifying the installation
4

(Recommended) When you install the Remedy SSO server, the database password is encrypted with a hard coded key.

Best practice

For security reasons, we recommend that you re-encrypt the database password with a new key after you perform a fresh installation of Remedy SSO.

Configuring after installation
Related topics

Troubleshooting installation and upgrade issues

Upgrading

Uninstalling

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Last modified by Olha Horbachuk on Jul 09, 2020
installation reference installing best_practices

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Security planning
Preparing for installation
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