This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring AR authentication

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You can configure the Remedy Single Sign-On server to authenticate users through Remedy AR System. 

Before you begin

  • Create a realm and configure its general settings. For more information on realm configuration, see Configuring Realms.
  • Obtain the following information from the Remedy AR System administrator:
    • Host name of the server where Remedy AR System is installed.
    • Port number of the Remedy AR System server.

To configure AR authentication

  1. (Optional) Select Include tenant on user name for authentication.
    You need to select this check box if a tenant is specified in the general settings of a realm. When you have this setting selected, when an end user enters the login name, the tenant name is automatically added at the moment of the authentication.
  2. (Optional) Select Allow users to change passwords, if you want to enable users to change their AR System access passwords directly from Remedy SSO end user login page.
    For more information, see Password change mechanisms.
  3. (Optional) Select a value in the User ID transformation list to configure how you would like to transform the User ID.
  4. (Optional) Click Enable Chaining Mode and perform the following steps to enable authentication chaining. For more information about the authentications that you can chain with Remedy AR System, see Enabling authentication chaining mode.
  5. (Optional) Click Test to verify the settings.
  6. Click Save.

Where to go from here

Rebranding the end user login page.

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