This documentation supports the 19.05 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

BMC Remedy AR System authentication process

You can configure the Remedy Single Sign-On (Remedy SSO) server to authenticate users through Remedy AR System. The following image shows the tasks that you need to perform to configure the Remedy AR System authentication in Remedy SSO.

BMC Remedy AR System authentication process

Configuring the Remedy AR System authentication

After configuring a realm, the next step is to configure an authentication for the realm. This topic provides information about configuring the Remedy AR System for authentication for a realm.

Before you begin

  • Ensure that you performed the Remedy SSO server configuration. For more information on server configuration, see Configuring general settings for Remedy SSO server.
  • Configure a realm for the authentication. For more information on realm configuration, see Configuring Realms.
  • Obtain the following information from the Remedy AR System admin:
    • Host name of the server where Remedy AR System is installed.
    • Port number of Remedy AR System.

To configure the Remedy AR System authentication

  1. (Optional) Click Test to verify the settings.
  2. (Optional) Click Enable Chaining Mode and perform the following steps to enable authentication chaining. For more information about the authentications that you can chain with Remedy AR System, see Authentication chaining.
    1. Click Add Authentication.
    2. Select the authentication type and enter the authentication details.
    3. To add more authentications for the realm, repeat Step a through Step b.
  3. (Optional) Select Include tenant on user name for authentication.
  4. (Optional) Select Allow users to change passwords, if you want to enable users to change their AR System access passwords directly from the Remedy SSO end-user login page.
    For more information, see Password change mechanisms.

    (Click the image to expand it.)


  5. Click Save.

BMC Remedy AR System authentication workflow

User ID transformation

Troubleshooting authentication issues

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