Viewing the asset management dashboard and reports

The BMC Remedyforce Asset Management Dashboard displays multiple reports that provide key data about assets in BMC Remedyforce Configuration Management Database (CMDB) 2.0.

The following topics are provided:

To view the BMC Remedyforce Asset Management Dashboard

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
  3. In the Name column, click BMC Remedyforce Asset Management Dashboard.
    The BMC Remedyforce Asset Management Dashboard is displayed. For information about the reports available in the dashboard, see Asset management reports.

Asset management reports

The following table lists the reports that are available in the BMC Remedyforce Asset Management Dashboard by default.

ReportDescription
Asset Count By Class Name – StatusLists all assets, and groups them first by the Asset Class field and then by the Asset Status field.
Asset Count By Status – Class NameLists all assets, and groups them first by the Asset Status field and then by the Asset Class field.
Asset Data QualityLists all assets in which the Location, Asset #, Serial #, Asset Status, and Primary Client fields contain NULL or None values. The report groups all assets by the Asset Class field.

Asset Warranty Expiration - 30 days

Lists assets whose warranty is due to expire in the next 30 days, and groups them by the Asset Class field.
Hardware Asset Age By Class

Lists hardware assets based on their age, and groups them by the Asset Class field.

The age of an asset is the difference between the asset birthdate and the current date. For information about configuring the Asset Birthdate attribute of asset records, see Configuring general BMC Remedyforce CMDB 2.0 settings.

Highest Number of IncidentsLists all incidents that are linked to assets, and groups them by the models that are selected in those assets.
Highest Priority Incidents By Model

Lists the Priority  1 incidents that are linked to assets, and groups them by the models that are selected in those assets.

Normalization Exception TrendingLists the exceptions that are generated during the normalization process, and groups them first by the Object Name field and then by the Exception Time Range field.

Note

You can also access the asset-related reports by navigating to Remedyforce Administration > Create Dashboards and Reports > Reports & Dashboards (Salesforce). On the Reports tab, from the Folders list, you must select BMC Remedyforce, and then in the Report Name column, click the report you want to view.

Related topics

Viewing the CMDB Dashboard and CI-related reports

Configuring BMC Remedyforce CMDB 2.0

Asset and CI management

Configuring dashboards and reports

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