Viewing the asset management dashboard and reports
The BMC Remedyforce Asset Management Dashboard displays multiple reports that provide key data about assets in BMC Remedyforce Configuration Management Database (CMDB) 2.0.
The following topics are provided:
To view the BMC Remedyforce Asset Management Dashboard
- Click the Remedyforce Administration tab.
- On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
- In the Name column, click BMC Remedyforce Asset Management Dashboard.
The BMC Remedyforce Asset Management Dashboard is displayed. For information about the reports available in the dashboard, see Asset management reports.
Asset management reports
The following table lists the reports that are available in the BMC Remedyforce Asset Management Dashboard by default.
|Asset Count By Class Name – Status||Lists all assets, and groups them first by the Asset Class field and then by the Asset Status field.|
|Asset Count By Status – Class Name||Lists all assets, and groups them first by the Asset Status field and then by the Asset Class field.|
|Asset Data Quality||Lists all assets in which the Location, Asset #, Serial #, Asset Status, and Primary Client fields contain NULL or None values. The report groups all assets by the Asset Class field.|
Asset Warranty Expiration - 30 days
|Lists assets whose warranty is due to expire in the next 30 days, and groups them by the Asset Class field.|
|Hardware Asset Age By Class|
Lists hardware assets based on their age, and groups them by the Asset Class field.
The age of an asset is the difference between the asset birthdate and the current date. For information about configuring the Asset Birthdate attribute of asset records, see Configuring general BMC Remedyforce CMDB 2.0 settings.
|Highest Number of Incidents||Lists all incidents that are linked to assets, and groups them by the models that are selected in those assets.|
|Highest Priority Incidents By Model|
Lists the Priority 1 incidents that are linked to assets, and groups them by the models that are selected in those assets.
|Normalization Exception Trending||Lists the exceptions that are generated during the normalization process, and groups them first by the Object Name field and then by the Exception Time Range field.|
You can also access the asset-related reports by navigating to Remedyforce Administration > Create Dashboards and Reports > Reports & Dashboards (Salesforce). On the Reports tab, from the Folders list, you must select BMC Remedyforce, and then in the Report Name column, click the report you want to view.