BMC Remedyforce 20.19.01

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .

Date

Title

 Summary
March 13, 2019 20.19.01.140.13: Patch 1 for version 20.19.01

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

February 11, 2019

 20.19.01 enhancements
  • Remedyforce Console enhancements
    • Column filtering in Remedyforce Console
  • Service Target reporting and Service Level Agreement dashboard

    • Service Target reporting

    • Service Level Agreement dashboard for incidents and service requests

  • CMDB enhancements
    • Column filtering in Remedyforce CMDB
    • Enhanced user interface
    • Enhanced user interface for CMDB Instance Editor 
    • Support for BMC Helix Discovery
  • Self Service 3.0 enhancements
    • Configuring ticket layouts for creating and viewing tickets
    • Allowing multiple approval feature for the records
    • Identifying the incident source for Self Service Mobile application
    • Saving service request as draft
    • Alternative way of displaying broadcast
    • Manage Approvals

      • Show approval history details for pending approvals

      • Show approvals for only Remedyforce objects

      • Enable record access from approval list

  • Remedyforce Value Adoption Dashboard
    • Unlocking badges and sharing them on social media
  • Others
    • Addional chart options in QuickViews
    • Removal of JavaScript from Remedyforce buttons
    • View your organization performance against benchmarks
    • Support for BCM versions built on Java 11 and onwards
    • Integrating Remedyforce with BMC Helix Chatbot
    • Chat with a Remedyforce Support agent


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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

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Last modified by Punam Saxena on Mar 22, 2019
new fixes release_notes version version_20_18_02 summer18 summer_18 201802 20_18_02 remedyforce remedyforce_20_18_02 winter19 version_20_19_01 20_19_01 remedyforce_20_19_01

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