Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see Release schedules .



March 13, 2019 Patch 1 for version 20.19.01

The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.01.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

February 11, 2019

20.19.01 enhancements
  • Remedyforce Console enhancements
    • Column filtering in Remedyforce Console
  • Service Target reporting and Service Level Agreement dashboard
    • Service Target reporting

    • Service Level Agreement dashboard for incidents and service requests

  • CMDB enhancements
    • Column filtering in Remedyforce CMDB
    • Enhanced user interface
    • Enhanced user interface for CMDB Instance Editor 
    • Support for BMC Helix Discovery
  • Self Service 3.0 enhancements
    • Configuring ticket layouts for creating and viewing tickets
    • Allowing multiple approval feature for the records
    • Identifying the incident source for Self Service Mobile application
    • Saving service request as draft
    • Alternative way of displaying broadcast
    • Manage Approvals
      • Show approval history details for pending approvals

      • Show approvals for only Remedyforce objects

      • Enable record access from approval list

  • Remedyforce Value Adoption Dashboard
    • Unlocking badges and sharing them on social media
  • Others
    • Addional chart options in QuickViews
    • Removal of JavaScript from Remedyforce buttons
    • View your organization performance against benchmarks
    • Support for BCM versions built on Java 11 and onwards
    • Integrating Remedyforce with BMC Helix Chatbot
    • Chat with a Remedyforce Support agent


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  Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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