Knowledge management

You can create and publish knowledge articles to share troubleshooting, how-to, and other information that is commonly required by users in your organization. Users can search these knowledge articles from the Global Search page, Incident form, and Self Service.

Navigating the Knowledge Articles tab

Annotation	Name	Description
1	View	You can choose from the following default options or custom views if available: All Draft and In-Review Articles Published Articles Retired Articles
2	Edit	Edits the selected view. You can edit the criteria, fields to be displayed, and view visibility.
3	Create New View	Creates a view.
4	New	Creates a knowledge article.
5	Display Selection	Shows the articles in the current view based on the selected condition. You can select from the following options: Recently Viewed Recently Modified Recently Created