This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Domain Management

Domain Management in Salesforce allows you to configure domains and their site associations. Salesforce sites and domains have a many to many relationship. You can associate a domain with 50 sites and associate a site with 100 domains.

A custom domain is supported in a non-sandbox environment only, but you can configure a domain in sandbox and then move it into production.

For more information, see

Adding and Managing Domains

You may add a domain and attach certificates associated with it in your Salesforce organization. You can attach a certificate only if it is already added to Salesforce through Certificate and Key Management setting in the Salesforce Setup.

To add a domain:

  1. Login to Salesforce as an Administrator. 
  2. Navigate to Setup > Administer > Domain Management > Domain
  3. Click Add a Domain, and enter an appropriate domain name. 
  4. Add a certificate if you already configured a CA signed certificate.


In case My Domain is not enabled for your organization, you will need to open a case with Salesforce to enable it for your organization.

CNAME and Domains

CNAME or Canonical Name is an entry in DNS (Domain Name System). CNAME is used as an alias for a domain name. In order to add or switch the CNAME for a domain, it is necessary to ensure that an entry for that CNAME is present in the DNS.

The CNAME entries vary depending upon the Salesforce release during which the entries were made. The following table gives an overview about CNAME naming convention as per Salesforce release.

Salesforce Version


Before Summer 13

After Winter 14

Adding and Managing Custom URLs

Custom URLs are made up of a domain name and a custom path. There can be a same custom path across multiple domains, but not in the same domain.

To add a custom URL:

  1. Login to Salesforce. 
  2. Navigate to Setup > Administer >  Domain Management > Domain
  3. Click the required domain. 
  4. Click New Custom URL, and enter an appropriate domain name, site name, and custom path. 
  5. Click Save.


You can edit or delete a custom URL. For more information, see

Benefits of using My Domain

Following are the benefits of using My Domain feature in Salesforce:

  • Customize the login page with your own binding
  • Use Salesforce organization as an identity provider for single sign-on into third-party applications or other Salesforce organizations
  • Preserve deep links (such as https://<mydomain> through any future organization splits and migrations.
  • Restrict users from logging in through
  • You can block application page requests that don’t use the new Salesforce domain name URLs, let your users know they need to either update old bookmarks or create new ones for the login page as well as any tabs or links within the application. Users will be required to use the new URLs immediately if you change your login redirect policy to Not Redirected.
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