Enabling new features in 20.18.02
After upgrading to Summer 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
| Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
|---|---|---|---|---|---|
| Fresh install | Upgrade | ||||
| Assign status to the page layout |  | Opt in | For more information, see Customizing the Remedyforce Console tab | ||
| Multiple Page Layouts for change requests | | Opt In | For more information, see Enabling multiple layouts | ||
Restrict access when user is a Client for that record | | Opt In | For more information, see Customizing the Remedyforce Console tab | ||
Add Advanced Rule Logic for service targets | | | For more information, see Creating service targets, milestones, and email templates | ||
Displaying multiple list views and pinning a view | | | |||
CI lookup filter on Account and Client in Self Service 3.0 | | | |||
| Export My Activity | | | |||
Smart Suggestions in Self Service 3.0 | | | |||
Expand to include all Actions that can be added to the Activity Feed | | | |||
Support for sending RTF emails and displaying received RTF emails in Activity Feed | | | For more information see, Activity feed in the Remedyforce Console | ||
Ability for staff to reply to emails from the Activity Feed | | | |||
Ability to select whether to insert hyperlinks for Staff and Clients in emails | | | |||
Allow using record merge fields in emails for Activity Feed | | | |||
Support for Email Signatures in Activity Feed | | Opt in | For more information, see Settings for email conversation | ||
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