Enabling new features in 20.18.02
After upgrading to Summer 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Available by default?
|Configuration available?||Opt in/Opt out for upgrade||Post upgrade steps required|
|Assign status to the page layout||Opt in||Customizing the Remedyforce Console tabFor more information, see|
|Multiple Page Layouts for change requests||Opt In||Enabling multiple layoutsFor more information, see|
Restrict access when user is a Client for that record
|Opt In||Customizing the Remedyforce Console tabFor more information, see|
Add Advanced Rule Logic for service targets
|Creating service targets, milestones, and email templatesFor more information, see|
Displaying multiple list views and pinning a view
CI lookup filter on Account and Client in Self Service 3.0
|Export My Activity|
Smart Suggestions in Self Service 3.0
Expand to include all Actions that can be added to the Activity Feed
Support for sending RTF emails and displaying received RTF emails in Activity Feed
|For more information see, Activity feed in the Remedyforce Console|
Ability for staff to reply to emails from the Activity Feed
Ability to select whether to insert hyperlinks for Staff and Clients in emails
Allow using record merge fields in emails for Activity Feed
Support for Email Signatures in Activity Feed
|Opt in||Settings for email conversationFor more information, see|
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