Performing minimum post-upgrade procedures for 20.18.01
If you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you must perform a few minimum post-upgrade procedures after your organization is upgraded to version 20.18.01 (Winter 18) of BMC Remedyforce. However, if you are using out-of-the-box BMC Remedyforce permission sets to manage permissions for your users, you can skip these procedures.
To ensure that your existing functionality is not affected after self-upgrade or automatic upgrade, perform the following post-upgrade procedures:
Note
Enabling uploading of attachments as Salesforce Files
Starting from this release, Remedyforce will support the Salesforce Files for attaching files up to 2 GB in the Lightning Experience and Classic View. To enable the uploading of attachments as Salesforce Files, perform the following steps:
- Navigate to Remedyforce Administration > Application Settings > General Application Settings.
- Select the Upload the attachments as Salesforce Files check box.
Note
You must add the Files Related List on the Details page layout to view the files and attachments. To add the Files related list to the Details page layout, see Customizing forms in Salesforce page layout.
Related topics
Self-upgrading by installing the managed package
Verifying the self-upgrade or automatic upgrade of your organization
Comments