Performing minimum post-upgrade procedures for 20.18.01
If you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you must perform a few minimum post-upgrade procedures after your organization is upgraded to version 20.18.01 (Winter 18) of BMC Remedyforce. However, if you are using out-of-the-box BMC Remedyforce permission sets to manage permissions for your users, you can skip these procedures.
To ensure that your existing functionality is not affected after self-upgrade or automatic upgrade, perform the following post-upgrade procedures:
Enabling uploading of attachments as Salesforce Files
Starting from this release, Remedyforce will support the Salesforce Files for attaching files up to 2 GB in the Lightning Experience and Classic View. To enable the uploading of attachments as Salesforce Files, perform the following steps:
- Navigate to Remedyforce Administration > Application Settings > General Application Settings.
- Select the Upload the attachments as Salesforce Files check box.
Related topics
Self-upgrading-by-installing-the-managed-package
Verifying-the-self-upgrade-or-automatic-upgrade-of-your-organization