Enabling new features in 20.18.01
After upgrading to Winter 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Available by default?
|Configuration available?||Opt in/Opt out for upgrade||Post upgrade steps required|
| Lightning support for other tabs |
|Lightning Experience - Knowledge Articles||Opt In||For more information, see Setting up Remedyforce features in Lightning Experience.|
Mass edit of CMDB records
Addition of OR filter logic for Rule Based Asset class
|Adding, deleting, and updating CMDB classes.For more information, see|
Support for Files object to upload an attachment
|Opt In||For more information, see Performing minimum post-upgrade procedures for 20.18.01.|
Setting to skip trigger execution for custom process builders
|Opt In||Skipping trigger execution for process builders.For more information, see|
Remedyforce Utilization - BETA
Icons on pending approvals for Self Service 3.0
Dependent picklist for incidents for Self Service 3.0
Lookup fields show additional information for a typeahead text for Self Service 3.0
|Opt - in||General Settings for Self Service.For more information, see|
Category lookup field displays categories in a hierarchy for Self Service 3.0
|Opt In||General Settings for Self Service.For more information, see|
Configurable client profile for Self Service 3.0
|Opt In||Customizing My Profile page.For more information, see|
Segregation of Self Help articles by categories for Self Service 3.0
Segregation of Service Catalog by Categories and SRDs for Self Service 3.0
View My Assets for Self Service 3.0
|Opt out||Configuring settings for CIs and assets view.For more information, see|
Approval or rejection action for Self Service 3.0
List view customization for CMDB
|Opt in||For more information, see Customizing CMDB list views in CMDB.|
|Multiple Page Layouts for incidents and tasks||Opt In||Enabling multiple layouts.For more information, see|
Change in user input display for Service Requests
|Note: This behavior depends on the Self Service version deployed in your organization|
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Needs to be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Apparently Comment deletions don't commit either.
"(tick) For more information, see General Settings for Self Service."
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Think it should be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Punam Saxena and Nisha Shah,
Please make sure to use the Confluence link, not the ViewPort link.
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