Enabling new features in 20.18.01
After upgrading to Winter 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
---|---|---|---|---|---|
Fresh install | Upgrade | ||||
Lightning support for other tabs | |||||
Lightning Experience - Knowledge Articles | Opt In | ||||
Mass edit of CMDB records | |||||
Addition of OR filter logic for Rule Based Asset class | Adding, deleting, and updating CMDB classes. | For more information, see||||
Support for Files object to upload an attachment | Opt In | For more information, see Performing minimum post-upgrade procedures for 20.18.01. | |||
Lightning Components | |||||
Setting to skip trigger execution for custom process builders | Opt In | Skipping trigger execution for process builders. | For more information, see|||
Remedyforce Utilization - BETA | |||||
Icons on pending approvals for Self Service 3.0 | |||||
Dependent picklist for incidents for Self Service 3.0 | |||||
Lookup fields show additional information for a typeahead text for Self Service 3.0 | Opt - in | General Settings for Self Service. | For more information, see|||
Category lookup field displays categories in a hierarchy for Self Service 3.0 | Opt In | General Settings for Self Service. | For more information, see|||
Configurable client profile for Self Service 3.0 | Opt In | Customizing My Profile page. | For more information, see|||
Segregation of Self Help articles by categories for Self Service 3.0 | |||||
Segregation of Service Catalog by Categories and SRDs for Self Service 3.0 | |||||
View My Assets for Self Service 3.0 | Opt out | Configuring settings for CIs and assets view. | For more information, see|||
Approval or rejection action for Self Service 3.0 | |||||
List view customization for CMDB | Opt in | For more information, see Customizing CMDB list views in CMDB. | |||
Multiple Page Layouts for incidents and tasks | Opt In | Enabling multiple layouts. | For more information, see|||
Change in user input display for Service Requests | Note: This behavior depends on the Self Service version deployed in your organization |
Comments
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Needs to be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Apparently Comment deletions don't commit either.
"(tick) For more information, see General Settings for Self Service."
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Think it should be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Punam Saxena and Nisha Shah,
Please make sure to use the Confluence link, not the ViewPort link.
Thanks,
Gina
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