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This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

BMC Remedyforce 20.15.01

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Date

Title

Summary
April 22, 201520.15.01.014.043: Patch 4 for version 20.15.01

The following updates have been made in Patch 4 of BMC Remedyforce 20.15.01:

  • Product update: A new custom setting to restrict staff members from creating and editing clients from the Remedyforce Workspaces tab
  • Additional supported browsers:
    • Mozilla Firefox 37.0.1
    • Google Chrome 42.0.2311.90 m

For information about issues corrected in this patch, see Known and corrected issues.

March 27, 201520.15.01.014.031: Patch 3.1 for version 20.15.01

The following issues have been fixed in Patch 3.1 of BMC Remedyforce 20.15.01:

  • 73801
  • 73802
  • 74147
  • 73901
  • 74307

For more information about issues corrected in this patch, see Known and corrected issues.

March 19, 201520.15.01.014.027: Patch 3 for version 20.15.01

The 74077 issue has been fixed in Patch 3 of BMC Remedyforce 20.15.01. For more information about this issue, see Known and corrected issues.

February 27, 201520.15.01.014.022: Patch 2 for version 20.15.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.15.01:

Product updates:

  • Support for using BMC MyIT with BMC Remedyforce on sandbox organizations
  • Update to the lookup type fields that are supported by the Search feature in the Remedyforce Console list views
  • Availability of Japanese documentation for BMC Remedyforce 20.15.01.014

Additional supported software:

  • Browsers:
    • Mozilla Firefox 35.0.1
    • Google Chrome 40.0.2214.111 m
  • BMC BladeLogic Client Automation 8.5
  • BMC Server Automation 8.6.00.212
  • Pentaho 5.0.2

The BMC Remedyforce integration with Survey Monkey is no longer supported.

Additional known issues: 69712, 69957, 73640
For information about known and corrected issues in this patch, see Known and corrected issues.

January 28, 201520.15.01.014.006: Patch 1 for version 20.15.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.15.01:

  • Product update: In the Remedyforce Console list views, the search feature supports specific Lookup type fields. For more information about the supported Lookup type fields, see Searching for records in the list views. Custom Lookup type fields are not searched.
  • Corrected issues: 73681, 73655, and 73653
    For information about issues corrected in this patch, see     Known and corrected issues.
January 15, 201520.15.01 enhancements

Enhancements available in this release:

  • Dashboard and QuickViews in the Remedyforce Console
  • Enhancements to the BMC Remedyforce Mobile application on Salesforce1 platform
  • General availability of BMC Remedyforce Chat with multiple enhancements
  • New report and dashboards
  • Migrate data from one Salesforce organization to another
  • New Pentaho package to import data from BMC Atrium Discovery
  • Automation of processes in BMC Remedyforce by using web services
  • Enhancements to the Remedyforce Console
  • Enhancements to Service Level Agreements
  • Enhancements to request definitions
  • Ability to configure multiple email addresses in the From field of an email message
  • New Remedyforce Search Version 2
  • Support for BMC MyIT 2.2
  • General enhancements for system administrators
  • Release schedules
  • BMC Remedyforce version name
  • BMC Remedyforce CMDB Common Data Model documentation
  • BMC Remedyforce documentation on docs.bmc.com

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Creating PDF and Word exports

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    • Export to Word to export the current page to Word format
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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported localized versions

Support information

Was this page helpful? Yes No Submitting... Thank you
Last modified by Surabhee Kulkarni on Jul 13, 2015
new fixes release_notes pub winter15_patch1 version version_20_15_01_014_006 winter15_patch2 version_20_15_01_014_022 winter15_patch3 version_20_15_01_014_027 winter15_patch3_1 version_20_15_01_014_031 version_20_15_01_014_043 winter15_patch4

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