Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Date

Title

Summary
April 22, 201520.15.01.014.043: Patch 4 for version 20.15.01

The following updates have been made in Patch 4 of BMC Remedyforce 20.15.01:

  • Product update: A new custom setting to restrict staff members from creating and editing clients from the Remedyforce Workspaces tab
  • Additional supported browsers:
    • Mozilla Firefox 37.0.1
    • Google Chrome 42.0.2311.90 m

For information about issues corrected in this patch, see Known and corrected issues.

March 27, 201520.15.01.014.031: Patch 3.1 for version 20.15.01

The following issues have been fixed in Patch 3.1 of BMC Remedyforce 20.15.01:

  • 73801
  • 73802
  • 74147
  • 73901
  • 74307

For more information about issues corrected in this patch, see Known and corrected issues.

March 19, 201520.15.01.014.027: Patch 3 for version 20.15.01

The 74077 issue has been fixed in Patch 3 of BMC Remedyforce 20.15.01. For more information about this issue, see Known and corrected issues.

February 27, 201520.15.01.014.022: Patch 2 for version 20.15.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.15.01:

Product updates:

  • Support for using BMC MyIT with BMC Remedyforce on sandbox organizations
  • Update to the lookup type fields that are supported by the Search feature in the Remedyforce Console list views
  • Availability of Japanese documentation for BMC Remedyforce 20.15.01.014

Additional supported software:

  • Browsers:
    • Mozilla Firefox 35.0.1
    • Google Chrome 40.0.2214.111 m
  • BMC BladeLogic Client Automation 8.5
  • BMC Server Automation 8.6.00.212
  • Pentaho 5.0.2

The BMC Remedyforce integration with Survey Monkey is no longer supported.

Additional known issues: 69712, 69957, 73640
For information about known and corrected issues in this patch, see Known and corrected issues.

January 28, 201520.15.01.014.006: Patch 1 for version 20.15.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.15.01:

  • Product update: In the Remedyforce Console list views, the search feature supports specific Lookup type fields. For more information about the supported Lookup type fields, see Searching for records in the list views. Custom Lookup type fields are not searched.
  • Corrected issues: 73681, 73655, and 73653
    For information about issues corrected in this patch, see
    Known and corrected issues.
January 15, 201520.15.01 enhancements

Enhancements available in this release:

  • Dashboard and QuickViews in the Remedyforce Console
  • Enhancements to the BMC Remedyforce Mobile application on Salesforce1 platform
  • General availability of BMC Remedyforce Chat with multiple enhancements
  • New report and dashboards
  • Migrate data from one Salesforce organization to another
  • New Pentaho package to import data from BMC Atrium Discovery
  • Automation of processes in BMC Remedyforce by using web services
  • Enhancements to the Remedyforce Console
  • Enhancements to Service Level Agreements
  • Enhancements to request definitions
  • Ability to configure multiple email addresses in the From field of an email message
  • New Remedyforce Search Version 2
  • Support for BMC MyIT 2.2
  • General enhancements for system administrators
  • Release schedules
  • BMC Remedyforce version name
  • BMC Remedyforce CMDB Common Data Model documentation
  • BMC Remedyforce documentation on docs.bmc.com

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported localized versions

Support information

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