Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

FAQs and additional resources

This topic provides information that supplements the BMC Remedyforce 20.15.01 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.

 What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title

Found here in

Installation and Configuration Guide

Installing

Configuring after installation

Configuring dashboards and reports

Configuring BMC Remedyforce

Managing configuration items

Managing services, agreements, and targets

Managing service request definitions

Managing approvals

Configuring Self Service

Integrating BMC Remedyforce with BMC MyIT

Upgrade GuideUpgrading

Administrator's Guide

Key concepts

Accessing BMC Remedyforce

Overview of UIs

Configuring after installation

Configuring dashboards and reports

Configuring BMC Remedyforce

Managing configuration items

Managing services, agreements, and targets

Managing service request definitions

Importing data

Integrating

Managing approvals

Configuring Self Service

Integrating BMC Remedyforce with BMC MyIT

Custom labels for Self Service

CMDB Common Data Model

User's Guide for Analysts

Key concepts

Accessing BMC Remedyforce

Overview of UIs

Incident management

Task management

Problem management

Change management

Release management

Broadcast management

Knowledge management

Tasks in a BMC Client Management integrated environment

User's Guide for Self Service users

Overview of Self Service

Setting up Self Service

Tasks in Self Service

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.15.01 enhancements 

  • Issues corrected by the base release and its patches
  • Issues that are currently open

Known and corrected issues

Languages that BMC Remedyforce supportsSupported localized versions
Browsers, mobile devices, and integrations that BMC Remedyforce supportsSupported browsers, mobile devices, and integrations
Recommendations for using BMC RemedyforceGeneral recommendations
 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedyforce 20.15.01 documentation, that you might find helpful:

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