This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Navigating BMC Helix Multi-Cloud Broker

BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a multi-provider cloud environment. The product offers a simple and user friendly product UI with minimal navigation, self-help resources, and task lists. The product UI also lets you view and analyze the performance of your services.

Learn about accessing the product and its different configuration areas in the following sections.


Log in to BMC Helix Innovation Studio.

2Select the Multi-Cloud Broker workspace.

3Navigate to the deployed application.

The following table describes the UI elements:

1Service DashboardDisplays the configured services and their health
2Error ManagementDisplays failed transactions or errors

Provides a link to the online BMC Helix Multi-Cloud Broker documentation

4MessagesDisplays notifications that are sent to your account
5SettingsDisplays configuration options to set up your integrations
6Application launcherDisplays the applications to which you have access and enables you to launch the applications
7User profileLets you select your preferred language and sign out of the environment

On the Service Dashboard page, you can view the services that you configure for BMC Helix Multi-Cloud Broker, along with the health of those services. Here, you can analyze the service data, gain insights into the service performance, and take necessary actions on the services. You can also view notifications related to the status of a service. Learn more about notifications in Setting up the Service Dashboard.

On the Error Management page, you can view a list of transactions (or integrations) that have failed or encountered an error. You can view the details of the transaction such as status, type of error, error text, time of failure or error, and so on.

Learn more about error management in Troubleshooting configuration issues for failed transactions.

On the Quick Configuration Guide page, you can select the integration technology and features to implement an integration. The guide also displays a list of preconfiguration tasks that you must perform and a checklist that you can refer to as you complete each task while configuring an integration.

Learn more about configuring the product in Setting up and going live.

Before you start implementing your integration, you must configure your vendor metadata in BMC Helix Multi-Cloud Broker. The product uses the third-party application data and service data to map fields across applications and associate services with the appropriate third-party applications.

Learn more about vendor configuration in Configuring BMC Helix Multi-Cloud Broker.

To configure the vendor details, click the Settings tab and navigate to the Configure Vendors configuration options as shown in the following images:

For your organization, you can broker tickets across multiple cloud service providers. Information about the availability of the services and the volume of incidents is useful in analyzing the service quality. You can track the services by configuring a service dashboard in BMC Helix Multi-Cloud Broker. 

Learn more about service configuration in Setting up the Service Dashboard.

To configure the service dashboard, click the Settings tab and navigate to the Setup Cloud Service Dashboard configuration options as shown in the following images:

DevOps and IT change governance teams need change requests to be approved quickly so that they can deploy the required updates fast to support the business. However, the teams also need to protect the business from adverse changes by enforcing risk evaluation. You can view and update the risk management configurations to define the risk value and weight for Jira development groups and services that are used to calculate the risk level of a change request. 

Learn more about managing risks in Multi-Factor risk assessment for Devops changes.

To configure risk management, click the Settings tab and navigate to the Risk Management configuration options as shown in the following image:

You must add your organization details for which you want to implement an integration. BMC Helix Multi-Cloud Broker lets you easily add or update your organization, and also view the list of organizations added in your environment.

Learn more about adding a primary organization in Performing preconfiguration tasks.

To add a primary organization, click the Settings tab and navigate to the Manage Primary Org configuration option as shown in the following image:

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