This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Jira integration reference

As an administrator, you can integrate BMC Helix ITSM with Atlassian Jira Software to consolidate and broker tickets between BMC Helix ITSM and Jira by using BMC Helix Multi-Cloud Broker. With this integration, your developers can track their efforts on a feature development, bug, or any other task easily.

To integrate BMC Helix ITSM with Jira, you can use BMC Helix iPaaS, powered by Jitterbit, or BMC Helix Integration Service as the integration platform. 


In future product releases, BMC Helix Integration Service will be used only for BMC-to-BMC integration use cases. BMC Helix Multi-Cloud Broker will continue to support connectors and flows based on BMC Helix Integration Service for Jira until further update from BMC Product Management. See Product announcements for details.

Refer any of the following topics to get the integration details based on the platform that you choose:

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