Jira integration reference

As an administrator, you can integrate BMC Helix ITSM with Atlassian Jira Software to consolidate and broker tickets between BMC Helix ITSM and Jira by using BMC Helix Multi-Cloud Broker. With this integration, your developers can track their efforts on a feature development, bug, or any other task easily.

To integrate BMC Helix ITSM with Jira, you can use BMC Helix iPaaS, powered by Jitterbit, or BMC Helix Integration Service as the integration platform.

Important

In future product releases, BMC Helix Integration Service will be used only for BMC-to-BMC integration use cases. BMC Helix Multi-Cloud Broker will continue to support connectors and flows based on BMC Helix Integration Service for Jira until further update from BMC Product Management. See Product announcements for details.

Refer any of the following topics to get the integration details based on the platform that you choose:

Ticket type	Reference
Incident	Reference of integration between BMC Helix ITSM incidents and Jira issues by using BMC Helix iPaaS (Supported until further update from BMC Product Management) Reference of integration between BMC Helix ITSM incidents and Jira issues by using BMC Helix Integration Service
Change request	Reference of integration between BMC Helix ITSM change requests and Jira issues by using BMC Helix iPaaS (Supported until further update from BMC Product Management) Reference of integration between BMC Helix ITSM change requests and Jira issues by using BMC Helix Integration Service
Work order	Reference of integration between BMC Helix ITSM work orders and Jira issues by using BMC Helix iPaaS (Supported until further update from BMC Product Management) Reference of integration between BMC Helix ITSM work orders and Jira issues by using BMC Helix Integration Service
Problem record	Reference of integration between BMC Helix ITSM problem records and Jira issues by using BMC Helix iPaaS (Supported until further update from BMC Product Management) Reference of integration between BMC Helix ITSM problem records and Jira issues by using BMC Helix Integration Service
Known error request	Reference of integration between BMC Helix ITSM known errors and Jira issues by using BMC Helix iPaaS (Supported until further update from BMC Product Management) Reference of integration between BMC Helix ITSM known errors and Jira issues by using BMC Helix Integration Service

Jira integration reference

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