Jira integration reference
As an administrator, you can integrate BMC Helix ITSM with Atlassian Jira Software to consolidate and broker tickets between BMC Helix ITSM and Jira by using BMC Helix Multi-Cloud Broker. With this integration, your developers can track their efforts on a feature development, bug, or any other task easily.
To integrate BMC Helix ITSM with Jira, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the integration platform.
Best practice
We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Jira because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.
Refer any of the following topics to get the integration details based on the platform that you choose:
| Ticket type | Reference |
|---|---|
| Incident | |
| Change request | |
| Work order | |
| Problem record | |
| Known error request |
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