Enabling prebuilt integration with Jira Service Desk
As an administrator, you can integrate BMC Helix ITSM with Jira Service Management (formerly, Jira Service Desk) to synchronize BMC Helix ITSM incidents with Jira Service Management issues by using BMC Helix Multi-Cloud Broker.
To enable this integration, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the underlying integration technology. In BMC Helix iPaaS, you use the out-of-the-box integration templates, deploy them to your BMC Helix iPaaS environment and update them, and run the integration. Whereas, in BMC Helix Integration Service, you configure the flows, connectors, and connector targets, and then run the integration.
We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with Jira Service Management because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.
Jira Service Desk has been renamed to Jira Service Management. However, some instances in the product UI and documentation might refer to the old product name.
Refer the following topics to integrate BMC Helix ITSM with Jira Service Management:
- (Recommended) Synchronizing tickets between BMC Helix ITSM and Jira Service Desk by using BMC Helix iPaaS
- Synchronizing tickets between BMC Helix ITSM and Jira Service Desk by using BMC Helix Integration Service