Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Enabling prebuilt integration with IBM QRadar

As an administrator, you can integrate BMC Helix ITSM with IBM QRadar Security Information and Event Management (SIEM) to create BMC Helix ITSM incidents from QRadar SIEM offenses by using BMC Helix Multi-Cloud Broker.

IBM QRadar SIEM analyzes log events and network data, and generates alert information called offenses when it detects threats to a company's infrastructure. By integrating BMC Helix ITSM with IBM QRadar you can remediate and service these threats.

To enable this integration, you can use BMC Helix iPaaS, powered by Jitterbit or BMC Helix Integration Service as the underlying integration technology. In BMC Helix iPaaS, you use the out-of-the-box integration templates, deploy them to your BMC Helix iPaaS environment and update them, and run the integration. Whereas, in BMC Helix Integration Service, you configure the flows, connectors, and connector targets, and then run the integration.

Best practice

We recommend that you use BMC Helix iPaaS to integrate BMC Helix ITSM with IBM QRadar because it is the go-forward integration solution for the BMC Helix Multi-Cloud Broker integrations.

Refer the following topics to integrate BMC Helix ITSM with IBM QRadar:

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