This documentation supports the 23.3 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

BMC

BMC Helix Multi-Cloud Broker 23.3

All versions
BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a hybrid, multi-provider environment. It provides out-of-the-box integrations to address advanced service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications.

Learn what’s new or changed for BMC Helix Multi-Cloud Broker 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix Integration Service Release notes and notices Open link


Date

Summary

Reference

March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

23.3 enhancements and patches

March 8, 2024

The following templates have been upgraded to support automatic synchronization of ticket details and status updates between BMC Helix ITSMand Jira:

23.3 enhancements and patches

December 15, 2023

This release includes changes to in-app help.

23.3 enhancements and patches

December 8, 2023

No major enhancements.


23.3 enhancements and patches


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Ready-made PDFs are available on the PDFs and videos. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by Jitterbit

 

As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by Jitterbit.

Integrating BMC Helix ITSM with third-party applications by using BMC Helix iPaaS, powered by MuleSoft

 

As an administrator, integrate BMC Helix ITSM with third-party applications by using the out-of-the-box integration templates, powered by MuleSoft.

Setting up and going live

 

As an administrator, perform the setup and configure BMC Helix Multi-Cloud Broker to use the out-of-the-box integration templates.

Setting up integrations by using Quick Configuration Guide

 

As a tenant administrator, refer this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service.

Administering

 

As a tenant administrator, assign user roles and permissions, and update configurations post upgrade.

Tracking the quality of cloud services by using the Service Dashboard

 

As a tenant administrator, refer to this section to learn about integrating with vendor applications by using BMC Helix iPaaS and BMC Helix Integration Service.

Troubleshooting

 

As a tenant administrator, resolve common issues or errors, review logs, or contact Support.

Communities

Communities

Developer Community

Join discussions with peers and experts.


Knowledge Base

Knowledge Base

Videos

Videos

Education

BMC Training and Certification


Marketplace

Marketplace

PDFs and videos

 

Get a list of all the videos and a PDF version of the BMC Helix Multi-Cloud Broker documentation.



Related spaces

 

See the documentation of products related to  BMC Helix Multi-Cloud Broker.

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