×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 19.08 version of Live Chat.
To view the previous version, visit the BMC Virtual Chat 9.1.02 documentation.
Live Chat 19.08

Getting started

Live Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from Smart IT. Administrators can configure Live Chat to suit your organization's business requirements. 

To initiate a chat session, end users can log in to the Self Service Portal in Live Chat or BMC Helix Chatbot, and then connect to support agents who are logged in to Smart IT. 

The following video (1:05:11) is a webinar by the BMC engineering team that explains the features of Live Chat version 19.08 integrated with Smart IT version 19.08:



 https://www.youtube.com/embed/NjWg2JDwmuA

If you are new to Live Chat, information in the following sections introduce you to the product features and helps you to get started with Live Chat.

New users

Agents 

  • User goals and features
  • Interacting with users on Live Chat Open link

Administrators

Was this page helpful? Yes No Submitting... Thank you
Last modified by Aaditi Lakade on Jul 23, 2020
overview orient orientation getting_started videos externallink

Comments

Log in or register to comment.

Known and corrected issues
Orientation
© Copyright 2010 - 2021 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.