This documentation supports the 19.08 version of BMC Live Chat.
To view the previous version, visit the BMC Virtual Chat 9.1.02 documentation.

Getting started

BMC Live Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from Smart IT. Administrators can configure BMC Live Chat to suit your organization's business requirements. 

To initiate a chat session, end users can log in to the Self Service Portal in BMC Live Chat or BMC Helix Chatbot, and then connect to support agents who are logged in to Smart IT. 

The following video (1:05:11) is a webinar by the BMC engineering team that explains the features of BMC Live Chat version 19.08 integrated with Smart IT version 19.08:

If you are new to BMC Live Chat, information in the following sections introduce you to the product features and helps you to get started with BMC Live Chat.


  • User goals and features
  • Interacting with users on Live Chat

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