This documentation supports the 21.3 and consecutive patch versions of Live Chat.

To view an earlier version, select the version from the Product version menu.

Planning

This section guides you through planning the deployment of the Live Chat product. Complete this section before you install or upgrade Live Chat. 

TaskActionReference
1

Review the system requirements for Live Chat.

2

Certain features from BMC Virtual Chat version 9.1.02 are disabled in this version of Live Chat and cannot be reverted or enabled as earlier.

To avoid errors, review the enhancements and deprecated features.

3Review the known and corrected issues in this release.
4

Review the roles and permissions required to leverage the features in Live Chat.

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