This topic contains information about how to contact Customer Support, and the support status for this and other releases.
Contacting Customer Support
If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at to view local Support Contacts.
As stated in the , BMC provides technical support for a product based on time rather than number of releases. To view the support status for this release, see the BMC Virtual Chat Support page. If you have signed up for the developer program, and you are using an Amazon Web Services Sandbox, post your queries on .
For subscription-based product support, see the .
For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see .